Hygiene essentials
- Hair care products
- Toothpaste & toothbrush
- Handwash
- Soap
Support Our Cause
Donate toSHAX
Every donation helps us provide essential support to families who need it most. Whether you give a little or a lot, your contribution makes a genuine difference in our community. If you’d like to get involved, we’d love to hear from you. Call us on 01387 245358. Opening Hours: Monday – Saturday | 9am – 4pm
Donation guidelines
To help us manage the flow of donations effectively, please limit your donation to 2 bags or 2 boxes per visit.
What we take
Can & can't accept
Clean, safe items we can reuse — and what we have to turn away.
What you can donate
These items help us create Emergency Home Starter Packs and support individuals moving into permanent housing. All items must be clean, safe, and in good condition.
- Everyday crockery, dining sets, cutlery & utensils
- Pots, pans, and other cookware
- Bed linen, towels, and unopened Christmas gift sets
- Furniture (beds, sofas, dining tables & chairs) with fire labels*
- Bedroom furniture including wardrobes, drawers, and bedside tables
- Soft furnishings (curtains, cushions, rugs) with fire labels*
- White goods and small electricals in working condition
- TVs and computer consoles
- Clothing, shoes, and accessories
- Children’s toys, books & games
- Mobility aids
- High-chairs, baby baths & cots
What we can't accept
These items cannot be reused for safety, legal, or environmental reasons — and they add disposal costs we'd rather put toward support services.
- Wall units or large display cabinets
- Bicycles and bric-a-brac
- Broken or heavily worn stained furniture
- Mattresses, sofas, or chairs with rips, tears or stains and without fire labels*
- Damaged or faulty electrical items or white goods
- Used safety equipment (e.g., crash helmets)
- Children’s car seats and baby mattresses
- Gas appliances or heaters
- Ivory, fur, or taxidermy
- Counterfeit or copyright-infringing items
- DVDs, VHS tapes, and cassette media
- Mobility items that are incomplete or unsafe
- *Fire labels are mandatory tags on UK upholstered furniture that confirm compliance with fire safety standards, often stating “Carelessness Causes Fire” and including traceable details like batch numbers and material descriptions.
Starter packs
Essential items we need
These go into our Emergency Home Starter Packs for people moving into a new home.
Cleaning supplies
- Cleaning products
- Toilet roll
- Laundry detergent
- Sanitary products
Drop-off points
Donation bin locations
Drop off bagged donations at any of our bins across Dumfries — or visit our warehouse for larger items.
Main warehouse
Directions
SHAX Charity
SHAX Charity Warehouse
Merrick House, The Crichton, Bankend Road, Dumfries DG1 4TA
Donation bin
Directions
Tesco Extra
Cuckoo Bridge Retail Park
Glasgow Rd, Dumfries DG2 9BF
Donation bin
Directions
Tesco Superstore
Lockerbie Road
Lockerbie Rd, Dumfries DG1 3PF
Donation bin
Directions
Nationwide Building Society
Church Crescent
2 Church Cres, Dumfries DG1 1EW
Give financially
Make a donation
Every pound helps us support people in crisis throughout Dumfries and Galloway.
More ways to help
Other ways to give
Prefer to give in another way? We offer multiple options to support our cause.
Get in touch
Discuss offline giving, fundraising, or legacy donations.
Contact usVolunteer
Join our team and make a difference through hands-on involvement.
Volunteer nowFundraising
Organise your own event or campaign to support SHAX.
Learn moreReuse mattress service
Affordable, professionally cleaned mattresses — coming soon.
Learn moreReal stories
Your donation changes lives
Behind every starter pack is someone starting again — with dignity, support, and hope.
Thanks to SHAX, I had everything I needed to move into my new home. It was more than just furniture — it was a fresh start.
Names withheld to protect privacy. Stories shared with permission.
