Privacy Policy

1. Introduction

At SHAX, we are committed to safeguarding your privacy and ensuring your personal data is protected. This Privacy Policy outlines how we collect, use, and store information.

2. Information We Collect

• Personal details (name, email, phone) when you contact us.
• Transaction data when you make donations or purchases.
• Website usage analytics for improving user experience.

3. How We Use Your Information

• To process donations and send receipts.
• To respond to inquiries and provide customer support.
• To improve our website and outreach efforts.

4. Data Security & Retention

We implement strong security measures to protect your data. Information is retained only as long as necessary for our operations and compliance with legal requirements.

5. Sharing Your Information

We do not sell your data. We may share information with trusted partners only for essential operations such as payment processing.

6. Your Rights

• Access your data and request corrections.
• Request deletion of your personal information.
• Opt out of marketing communications.

7. Cookies & Tracking

Essential cookies keep the site working. Analytics cookies (Google Analytics and Facebook Pixel) load only if you choose “Accept analytics cookies” on our banner. You can change your browser settings at any time.

8. Data retention

Form submissions (volunteer applications, trustee interest, starter pack feedback and workshop bookings) are stored securely in our website database for operational purposes. We retain these records for up to 24 months unless a longer period is required for legal, safeguarding or audit reasons. You may request export or deletion by contacting us.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: info@shax.org.uk